If you don't have a credit memo out there, I would suggest running Data Verification (DV). File > Data Verification Turn back to period 1 and create a backup. DO NOT WRITE OVER THIS ORIGINAL BACKUP if you have to run DV again. If you get a lot of errors corrected, run it again. If you do run it the second time and get more new errors restore the ORIGINAL back up and call us for data repair support. You do have data corruption and it will need to be professionally repaired.
↧