Yes, you do qualify for the update and you should not have to pay. I am sorry someone at Sage told you this, but this is why it is nice to work with a Sage 50 Certified Consultant. I would help you if I could, but I cannot since you are not my customer. I would call back again and hopefully, you will get someone nice at Sage to add a 2020 serial number to your account. 866-747-3888. Oh, and yes, it will do a conversion.
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