Hi Playpar , thanks for reaching out. So sorry to hear about this experience. I located your account ending in #400xxxx054 using the email tied to your Sage City profile. This account has Sage 50 US 2019 bought at retail with a support plan valid until Aug 15, 2020 as you mention above. I escalated this with Sage 50 US service who managed to get your missing 2020 codes generated. Because your software was a retail package, our system required a manual step to get new codes generated. I've messaged the coaching team to ask that reps be reminded. If you retry the authentication process now to "upgrade" it should automatically pull the new details. Alternatively, look for an email with your access to the Customer Portal where you can also access your product codes and link to the Sage KB for downloads. Hope that this helps! Erzsi
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