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Forum Post: RE: Easier Process for issuing refund to a customer

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Thank you for all the suggestions.  I just discovered that NONE of these will work for us, because when you select Customer ID in "Payments", it doesn't allow you to change anything in the address field.  We are a school and our customer records are under the student names.  The refund checks need to be written with the parents name.  Since it won't allow me to change or add anything to that field, I can't use the Customer record in payables.  Back to where I started, with no computer link between the customer credit and the refund check issued.  Sigh.

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