Thanks Derek, but chat has not worked on my computer since trying to use it three weeks ago and I've been on hold virtually since I've posted the original post. I know you guys are busy, but if your going to triple what I was paying, at least you can refund my postage... Please give me a working phone number of someone willing to address the issue. When I didn't get the download, sales blamed tech support and tech support blamed sales. I'm not asking much, nor am I asking for something I didn't pay for....
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