I have been a loyal customer of Peachtree and Sage for twelve years. I would always update ever couple of years and would update my tax tables annually. The cost was not cheap, about $300 for the program update and $150 for the payroll update. I felt this was fair even though there has not been a major overhaul in the product for the twelve years I have been using it. Just some minor changes that the company touts as major improvements. I get it, marketing. A couple of years ago they combined the tax update into the program and forced me to update the entire thing every year. The cost is what really *** me off. I could understand if it was $399 to $499. But they now want $750 - $1050 for these updates every year! That is bull#@#. When I question them on the ethics of forcing their loyal customers to pay such outrageous prices they only answer is, "That's what everybody else is doing". Using that logic I assume that they steal, rape, and pillage their neighbors because I am sure someone else is doing it too. The company has lost any moral or ethical standing it once had. Buyer beware. I am looking elsewhere for my company and would encourage anyone reading this to do so as well. It is very disappointing and frustrating when you see a company treat it's customers with such a high level of disdain. Remember Sage, you are someone's neighbor too, and someday your going to get treated the same way and you will have no defense.
↧