John... That is the BEST answer and explanation EVER! We've been able to rename the userpref.dat file with pretty good success. But then it gets wacky after a while. We may try to start all over, but I'm not sure I want to stand in front of 15 users and tell 'em their custom shortcuts & dashboards are gone, and they have to start over! Sage-50 is on a dedicated Server running WinServer 2008r. It never should shut-down. But we've now tried to safely shut-down & restart when experiencing problems. Looks like that might help too? Thanks, JPH
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