Let say the invoice was paid and you need to refund the money with a check. This is how you handle the situation. Go to Customers > Invoice Copy the original invoice. Give the new invoice a new number use the old one but put a CR- in front of the old number, Remove all items that are NOT being returned (Click on ROW at top of invoice and remove) then place a - sign in front of the Quantity if items were used to put the items back in stock or place a - in front of the balance on each line item being returned. So now you have a negative invoice. Save the invoice Go to Vendors > Pay Bill 1.)Find the CUSTOMER name. Yes it says Vendor but there is a little arrow there. Click the arrow and view your Customer list. :) 2.) Enter the amount you want to pay. So the GL number is Accounts Receivable. That would be correct. Do not change the GL number. 3.) Write the check. Go to Receipts. 1.)Go to the customers name 2.)Check off the negative invoice and the payment The receipt will be zero. Your transaction has been removed. No residue of the sale on the AR or AP list. Just remember. What ever you do in real life with your money, you must do the same in the accounting software. You cannot erase items from your bank statement so you must show all of the transactions. If you are giving cash back create the negative invoice and use the bottom of the invoice to remove the money from the register and give him cash.
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