I have an invoice where the customer pre-paid, however it was caught at the time the order was shipped that the product qty was entered incorrectly and the order/invoice was adjusted leaving a balanced owed. We CAN NOT go back to our customer to request for this outstanding balance as it was an internal error. I found the following support article, but following these steps do not zero out the invoice. To fully discount an invoice follow these steps: Select Tasks, then Receive Money . Select the customer . Check the Pay box for the invoice in question. In the Discount box enter in the full amount for the invoice. You can either Print the receipt or enter in a receipt number and select Save. Do we need to enter a credit memo and apply it to the invoice in Receive Money or is there another process available. Thank you for your assistance, Denise
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