Forum Post: RE: Can not connect to sage drive company file from on-prem...
Hi PH IT , Thanks for reaching out, sorry to hear of this issue. If you’re experiencing issues with Remote Data Access (formerly called Sage Drive), please read this article in Sage City for more...
View ArticleForum Post: RE: Unable to do automatic backups since upgrading to the latest...
Hi RyanAccount , Thanks for reaching out, sorry to hear of this issue. Seems related to issues with Remote Data Access (formerly called Sage Drive), please read this article in Sage City for more...
View ArticleForum Post: RE: Remote Data Access (formerly Sage Drive) connectivity issues
Tammy, We have been down for several days now and still we cannot share the company to the cloud. I have called and left technical support request and received no replies. Also, have emailed the...
View ArticleTime Ticket List - Pay level column blank
When pulling up the list of time tickets, the pay level column is blank. We use this column to balance between sage and our time clock system. This functionality was available in Sage version 2020, but...
View ArticleForum Post: RE: Unable to do automatic backups since upgrading to the latest...
50USRDAOutage@sage.com email is only for customers experiencing issues related to the RDA outage. All other inquiries please go to www.sage.com/resources
View ArticleForum Post: RE: Remote Data Access (formerly Sage Drive) connectivity issues
Tammy, did you get this resolved? I have been getting this same error for almost a week.
View ArticleForum Post: RE: Unable to do automatic backups since upgrading to the latest...
Hi Michael Jones2 , Sorry about that, saw "DataAccess" in the screenshot so thought it was related. Did find KB 11991 on the Error: "Unhandled exception has occurred in a component in your application....
View ArticleForum Post: Fatal File System Error
Been trying to reach Sage 50 US tech support for 3 days now. We even pay extra for the service. Our Sage 50 US is down, been having multiple errors and when I try to restore a backup it crashes the...
View ArticleForum Post: RE: Install Sage US 50 on New Server
We are getting ready to install Sage on the new server. We will have Windows 10 and I have a few more questions regarding the Sage installation. Where/how do I download Sage to install it on our new...
View ArticleForum Post: reload software in new pc
Before my pc crashes, I want to put sage software on a new PC and reload the software and all saved files. I have no clue how to do it, where to get the software, etc, etc. Started chat a while ago,...
View ArticleForum Post: RE: reload software in new pc
Cust ID from renewal 8/11/2020 invoice 4001325571
View ArticleForum Post: Peachtree 2017
I made the mistake when I purchased them 2017 version and downloaded instead of requesting a disk. I need to move 2017 to a new computer and Sage is not helpful. How can I do this? ken.s@kandlcleaning.com
View ArticleForum Post: RE: Remote Data Access (formerly Sage Drive) connectivity issues
I can still only connect from my work computer. When I am working at home, it says I do not have access to the data when I am using the exact same sign in at work as I am at home.
View ArticleForum Post: RE: Remote Data Access (formerly Sage Drive) connectivity issues
Hello Jan, Thank you for reaching out. If you are unable to connect to Remote Data Access (formerly Sage Drive), please send an email with your Name, Account ID, and the best number to contact you to...
View ArticleForum Post: RE: Install Sage US 50 on New Server
Here is a link to our resource vault. It has the minimal system requirements, download links and instructions on how to install the software: www.bestbusinessstrategies.com/accounting-resource-vault
View ArticleForum Post: RE: Fatal File System Error
You will need to restore a backup to a new company before you received error 54. If that is not a good option, we can repair your file. Please reach out to Kim 800 303-7770. I am a Sage Certified...
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