I changed all of our other forms with no issue. I am trying to update our last form using the same logo I used on everything else and it is just giving me a temp.bmp file. Help
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Forum Post: Adding logo to form error
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Forum Post: Payroll tier limited
During 2019 in my payroll system I processed 12 employees without any problem, but after giving the update to sage in December every time I want to process payroll I get a message that now I can only process 10 employees, even when I paid to process up to A maximum of 30 employees. I have called several times but nobody has been able to solve my problem.
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Forum Post: Sage 50 US Workstations Does Not Open Again and Again
We have a 2 user account. We updated to the latest version of sage, 2020.1, on the server and 2 workstations but we use the same login info at both workstations because we are only a 2 user account. Since we installed the updates, the 2 workstations do not open. We managed to fix each of them a few times already, but after a day they stop working again. The last thing we did was restart the Pervasive service on the server and one workstations opened after that, but the next day it won't open again. We do not get any error messages, it just won't open. Is it a problem that we have sage installed on 2 workstations or can it possibly something else? We are totally lost as this keeps on happening again and again. Any help would be much appreciated!! Thank you.
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Forum Post: RE: Converting from PT-2011 to Sage 50
We can assist with the data conversion -- give us a call at 1-800-339-8224 to discuss.
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Truly Cloud based software
When is Sage 50c going to get their act together and truely be an online package such as one of their main competitors QUICKBOOKS ONLINE. SAGE is really behind the eightball on this one. So frustrating! Like the sage software just don't like the fact that it is not a up to date product in today world of technology.
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Forum Post: Truly Online Platform
When is Sage 50c going to get their act together and truly be an online package such as one of their main competitors QUICKBOOKS ONLINE. SAGE is really behind the eightball on this one. So frustrating! Like the sage software just don't like the fact that it is not a up to date product in today world of technology. Is sage even considering this? I am on the verge of leaving Sage because of this antiqueness!
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Forum Post: RE: Truly Online Platform
Sage doesn't have to "get it's act together." The version of QB Online you are referring to is a fraction of the desktop version...which is packed with functionality. If you need anytime/anywhere access, consider taking your desktop version of Sage 50 to a hosting provider like Summit Hosting. Otherwise, you are most likely lobbying for a dumbed-down version of the product.
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Forum Post: Payroll Tax Forms
Has anyone run into the error message "Error Opening Company.ASD. when trying to process payroll tax returns? I have been going to forms, then payroll tax returns, selecting w-2/w-3 for then current year and pressing okay, and it starts loading but then the error shows up. I do not believe it is a problem for the whole system as we have been able to process w-2's for other companies. If anyone has faced this problem or can offer any insight it would be greatly appreciated. Thank you
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Forum Post: RE: Converting from PT-2011 to Sage 50
We have the program in between. We will run the software all the way up to Sage 50 2020. Shirley Byard, Owner BestBusinessStrategies.com 304-233-2612
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Forum Post: RE: Sage 50 US Workstations Does Not Open Again and Again
You can only sign into one workstation with your user name, not two simultaneously. I would suggest adding a user license if this is an issue. Shirley Byard, owner BestBusinessStrategies.com
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Forum Post: RE: Truly Online Platform
J Kraft, If you are looking for Sage's online version you need to look at what was formerly SageOne now called Sage Business Cloud. It is the one comparable to QB online. Sage 50 is comparable to QB Desktop. Sage 50cloud is a hybrid it does allow you to create your own cloud environment to share your data with others but it is not a fully hosted program or an online program. If that is what you need, we too do offer a fully hosted service.
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Forum Post: RE: I need to show all accounts whose balance is zero in the trial balance
Click once on General Ledger Trial Balance, then click on Options in the header of the report section, then click Include accounts with zero amounts - it is near the middle of the page on the left side. Then click Ok.
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Forum Post: RE: Can not set custom Sales tax amount
Hello Smit, w e can look into the issue but it would require a subscription to our Developer Partner Program. It entitles you to an extra license of Sage 50 for development purposes and technical support by email. The fee is $350 for the first year and $250 to renew each subsequent year. Please send your business name, address and phone number to SDK.50US@sage.com and we will start the application process. Thanks!
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Forum Post: Getting the most out of your Customer Services contact
Call volumes in January can often result in longer than normal wait times to speak with us. Which is why, when hold times are longer than usual, you may be asked to have your place virtually held in line through our Courtesy Call Back feature. Below are some frequently asked questions—and tips—about Courtesy Call Back: When will I be called back? If you enter your call-back information, we call you back within the same period of time had you elected to remain on hold, and always on the same day. For example, if you call and are tenth in line when you elect for a call back, we will call you immediately after assisting the ninth customer. What number should I leave for a call back? If you need to use your office/desk phone while you are waiting for your call back, we recommend providing your cell phone number. Plus - you get the added convenience of holding your place in line while being able to move about your office, attend meetings, and continue working with your office/desk phone. Tip : Be sure to include your extension. When it's your turn, we don't want to miss you! Please be sure if you have an extension to include it so we can reach you! What if I miss the call? It happens… you step away from your desk and miss the call back. Unfortunately, we are not able to keep calling until we reach you. We will leave a message, if possible, inviting you to call again. Note: The number you see in your caller ID from our call back system will not get you back to the analyst. Try Live Chat! You can always reach someone quickly using Live Chat. Access Live Chat during normal support hours at www.SageCity.com/Resources . Year-end tips The first two weeks in January are some of the busiest for our Customer Services teams, which is why we offer many ways to get assistance! Please visit and bookmark www.SageCity.com/Resources for access to: Forums: Where the Sage community comes together to share product tips and help. Articles: Browse year-end-specific topics, checklists, and guides. Product information: Review the latest news on product enhancements and tax updates. Training: Register for courses specifically geared to help manage year-end tasks. Live chat: Get online assistance from knowledgeable analysts.
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Forum Post: RE: Payroll Tax Forms
Hello @mike mike@grabel.com , According to this Sage Knowledgebase article it appears that there is a damaged file, and you would need to contact Aatrix for assistance. The article includes information about contacting Aatrix.
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Comment on What's New in the 2020.1 Release!
Isn't it Aatrix not Aartix?
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Notes on AR/ AP reports
I'd love to see notes pop up on AR / AP reports as a column. On AR, I'd love to add "Customer contacted 12/3, Payment was mailed" and on AP I'd love to say "Please hold check, vendor will pick up" etc.
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Forum Post: upgrading without being forced to subscription
Considering upgrading from sage50 2015 is there still an option to own the software and host on desktop? I have no desire to be cloud based, having any of our data stored in the cloud nor do I believe we should be held prisoner for yearly fees when the basics of accounting and entries do not change. We outsource payroll so no need for tax updates.
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Forum Post: RE: Windows 10 Sage 50 opens slow
We've just updated 4 windows 7 computers to windows 10. Prior to the update, sage 50 ran fairly fast and smoothly.. Now it's slow. On a laptop that WAS already running 10, it's extremely slow as in "Best Business Strategies" says it is slow... Click the link, 10 seconds or more, you have the grey screen up, wait at least at least 2 minutes for a login screen and then another two minutes after entering credentials... Mind you, the laptop was already running 10, the server was updated to 10 and then this started. What can be done to resolve this? Obviously caused by windows, not sage, but Sage must have seen this enough to reply??? Help guys! This is a huge issue.. not because the log in takes 5 minutes total, but the other machines are slow running, not this bad, but slow running just the same.
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Forum Post: Sage 50 2020 - Win 10 / Office 2019
I am considering using Sage 50 2020 version with Win 10 and wonder if Office 2019 will support this. The integration / compatibility requirements do not mention about Office 2019. Please advise if Office 2019 is supported. Look forward to hearing from you.
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