Hi JulieD, We're sorry about your experience with contacting our customer service department, we've been experiencing a higher than normal call volume and this has been causing our wait times to increase. We do have a couple of other options that you can use: 1- Our chat service, you can find the link to the customer service chat in our Product resources section here in the Sage 50 U.S. group 2 - you can contact customer service via email at customer.service@sage.com - these are replied to within 48 hours of receipt. I hope this helps, and again we're sorry for the inconvenience. Marisa
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